Legal Notice – General Conditions of Use.

1. Identifying data

You are visiting the web page www.smartvel.com owned by CONTENT TRIP SOLUTIONS, S.L (Smartvel), with registered address at C/ Cedaceros, 11 6º B, Madrid with Tax Identification Number B86591229, registered in the Mercantile Registry of Madrid in the volume number 30503, page 191, section 8, sheet M 548952, henceforth THE HOLDER. You can contact the OWNER by any of the following means:
Phone number: +34 917 55 85 40
Contact E-Mail: hello@smartvel.com

Web Hosting

Smartvel uses its own hosting and servers

2. Users

The present conditions (hereinafter Legal Notice) are intended to regulate the use of the HOLDER website that is made available to the public.
The access and/or use of this web page attributes the condition of the USER, who accepts, from said access and/or use, the general conditions of use reflected here. The aforementioned conditions will be applicable regardless of the general conditions of hiring that in their case are mandatory.

3. Use of the portal

www.smartvel.com provides access to a multitude of information, services, programs or data (hereinafter, “the contents”) on the Internet belonging to THE HOLDER or its licensors to which the USER may have access.

The user assumes responsibility for the use of the portal. This responsibility extends to the registration that is necessary to access certain services or contents. In this registry, the USER will be responsible for providing truthful and lawful information. As a result of this registration, the USER can be provided with a password for which he will be responsible, committing himself to make diligent and confidential use of it.

The USER undertakes to make appropriate use of the contents and services (eg chat services, discussion forums or newsgroups) that THE OWNER offers through its portal and with an enunciative but not limiting character, not to use them to:

• Engage in illicit activities, illegal or contrary to good faith and public order.

• Disseminate content or propaganda racist, xenophobic, pornographic-illegal, apology of terrorism or attack against human rights.

• Causing damage to the physical and logical systems of Smartvel, its suppliers or third parties, introducing or spreading computer viruses or any other physical or logical systems that are capable of causing the aforementioned damage.

• Try to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages.

• Use the website or the information contained therein for commercial, political, advertising and for any commercial use, especially in the sending of unsolicited emails.

THE HOLDER reserves the right to withdraw all comments and contributions that violate respect for the dignity of the person, that are discriminatory, xenophobic, racist pornographic, that attempt against youth or childhood, order or public safety or that, in their opinion, will not be suitable for publication. In any case, THE HOLDER will not be responsible for the opinions expressed by users through forums, chats, or other participation tools.

4. Data protection

Everything related to the data protection policy is included in the privacy policy document.

5. Contents Intellectual and industrial property

THE HOLDER owns all the intellectual and industrial property rights of its web page, as well as the elements contained in it (for example images, photographs, sound, audio, video, software or texts; logos, color combinations, structure and design, selection of used materials, computer programs necessary for its operation, access and use, etc.), ownership of the HOLDER or its licensors.

All rights reserved. By virtue of the provisions of articles 8 and 32.1, second paragraph, of the Law on Intellectual Property, the reproduction, distribution, and public communication, including the method of making them available, of all or part of the articles is expressly prohibited. contents of this web page, with commercial ends, in any support, and by any technical means, without the authorization of the HOLDER.

The information that is made available to the public in Smartvel products related to COVID-19 Travel Advisory set of products aims to help travelers in their first steps during the design and preparation of their travel plans. Said information is provided by Smartvel, which compiles public and private sources of the highest confidence. Storing, reviewing, or recording this information is prohibited without the express consent of Smartvel. Likewise, “Timatic®” owned by IATA is one of the sources of information, Smartvel having the right to use this information for this website (all rights reserved and subject to its terms and conditions available at http://www.timaticweb2.com/userterms).

6. Exclusion of guarantees and responsibility

THE USER acknowledges that the use of the website and its contents and services is carried out under its sole responsibility. Specifically, merely by way of example, THE HOLDER assumes no responsibility in the following areas:

a) The availability of the functioning of the website, its services and contents, and its quality or interoperability.

b) The purpose for which the website serves the objectives of the USER.

c) The infringement of the current legislation by the USER or third parties and, specifically, of the intellectual and industrial property rights owned by other persons or entities.

d) The existence of malicious codes or any other harmful computer element that could cause the computer system of the USER or third parties. It is up to the USER, in any case, to have adequate tools for the detection and disinfection of these elements.

e) Fraudulent access to content or services by unauthorized third parties, or, as the case may be, the capture, elimination, alteration, modification or manipulation of messages and communications of any kind that said third parties may carry out.

f) The accuracy, veracity, timeliness, and usefulness of the contents and services offered and the subsequent use of them by the USER. THE HOLDER will use all reasonable efforts and means to provide up-to-date and reliable information.

g) Damage to computer equipment during access to the website and damage caused to USERS when they originate from failures or disconnections in telecommunications networks that interrupt the service.

h) Damages or damages arising from circumstances caused by unforeseeable circumstances or force majeure.

In case there are forums that use the same or similar spaces, it must be taken into account that the messages reflect only the opinion of the USER that sends them, which is the only responsible. THE HOLDER is not responsible for the content of the messages sent by the USER.

Given the changing nature of the information that is made available to the public in Smartvel products related to Covid19 Entry Restrictions, Leisure Options, and Safety Index, Smartvel cannot guarantee that this information is accurate or up-to-date at all times. For this reason, travelers are always recommended to inquire directly with the corresponding national immigration and customs and border control authorities regarding the regulations applicable to their particular case. Smartvel and its clients are not responsible for the decisions made based on the information provided.

7. Modification of this legal notice and duration

THE HOLDER reserves the right to carry out without prior notice the modifications it deems appropriate in its portal, being able to change, delete or add as many contents and services that are provided through it, as the way in which they appear represented or located in your portal.

The validity of the aforementioned conditions will be based on their exposure and will be in force until they are modified by others duly published.

8. Links

In the event that www.smartvel.com includes links or hyperlinks to other Internet sites, THE HOLDER will not exercise any type of control over said sites and contents. In no case THE HOLDER will assume any responsibility for the contents of any link belonging to a third party website, nor will it guarantee the technical availability, quality, reliability, accuracy, breadth, veracity, validity, and constitutionality of any subject or information contained in any of said hyperlinks and other sites on the Internet. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.

9. Exclusion rights

THE HOLDER reserves the right to deny or withdraw access to the portal and/or the services offered without the need for prior warning, on its own or by a third party, to those users who fail to comply with the contents of this legal notice.

10. Generalities

THE HOLDER will pursue the breach of these conditions and any improper use of its portal exercising all civil and criminal actions that may correspond by law.

11. Applicable legislation and jurisdiction

The relationship between THE HOLDER and THE USER will be governed by current Spanish regulations. All disputes and claims arising from this legal notice will be resolved by the Spanish courts and tribunals.

12. Minors

www.smartvel.com directs its services to users older than 18 years old. Children under this age are not authorized to use our services and should not, therefore, send us their personal information. We inform that if such a circumstance occurs, Smartvel is not responsible for the possible consequences that could arise from the breach of the notice that in this same clause is established.

Privacy Policy

The protection of personal data is one of the most important concerns for this organization. On a daily basis, we strive to protect the privacy of the data you provide us and to comply with the current regulations on the protection of personal data.

The objective of this policy is to inform the interested parties about the different treatments carried out by this organization through the website and affecting their personal data in accordance with the provisions of Organic Law 3/2018, of 5 December, Protection of Personal Data and Guarantee of Digital Rights and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

1.IDENTIFICATION AND CONTACT DATA OF THE RESPONSIBLE.

The Organization Smartvel, domiciled in C/edaceros, num. 11,6B 28014, MADRID, with V.A.T.:B86591229, and contact telephone number: +34 917 55 85 40 and electronic mail hello@smartvel

2.PURPOSE OF THE TREATMENT

Users of the responsible person’s website.

We will process your personal data provided through our web forms for:

 To respond to requests, complaints, and incidents transferred through our contact channels incorporated in the website.

 To understand the behavior of the navigator within the web in order to detect possible computer attacks on our web.

 Comply with legal obligations that are directly applicable to us and regulate our activity.

 To protect and exercise our rights or to respond to complaints of any kind.

 Submission of newsletters regarding the goods or services that make up the activity of the responsible person or news related to his activity

Clients and suppliers

We will process your personal data provided through our web forms for:

 To respond to requests, complaints and incidents transferred through our contact channels incorporated in the website.

 To understand the behavior of the navigator within the web in order to detect possible computer attacks on our web.

 Carry out quality surveys.

 Submitting a newsletter on news related to the responsible person’s activity

 Submission of commercial communications concerning the goods or services that make up the activity of the person responsible.

 Submission of commercial information concerning the goods or services that make up the activity of the person responsible.

 Comply with legal obligations that are directly applicable to us and regulate our activity.

 To manage your data and to facilitate them, if necessary, to external suppliers for the proper functioning of our business.

 To protect and exercise our rights or to respond to complaints of any kind.

3.LEGITIMATE TREATMENT.

Users of the responsible person’s website.

The basis on which the processing of personal data by the organization is based is protected by:

 The consent of the interested party:

 To respond to requests, complaints and incidents transferred through our channels of contact incorporated in the website.

 Submission of newsletters regarding the goods or services that make up the activity of the responsible person or news related to his activity.

Refusal to provide your personal data will make it impossible to process your data for the purposes mentioned.

 Legitimate interest of the treatment responsible.

 To understand the behavior of the navigator within the web in order to detect possible computer attacks on our web.

 To protect and exercise our rights or to respond to complaints of any kind

Clients and suppliers

The basis on which the processing of personal data by the organization is based is protected by:

 The performance of a contract to which it is a party or the application of pre-contractual measures.

 To correctly and adequately manage and provide the service contracted through this website.

 Make all necessary arrangements to ensure receipt of the product purchased through this website.

 The administrative, accounting and fiscal management of the relationship established with our clients when they have contracted us.

 The sending of communications related to the services, activities or events offered and/or developed by the organization.

The refusal to provide your personal data may lead to the impossibility of providing the requested service or manage the purchase of the product you want to purchase.

The data subject’s consent to:

 The execution of pre-contractual measures to which you are a party in the event that you purchase or contract our goods or services.

 To attend the consultations, complaints or incidences transferred through our contact channels and to send the requested information.

 Sending commercial information relating to the goods or services that make up the activity of the person in charge.

 Sending of newsletters on news related to the activity of the person in charge.

 Carrying out quality surveys.

The refusal to provide your personal data may lead to the impossibility of providing the requested service or manage the purchase of the product you want to purchase.

 Legal obligation applicable to the treatment responsible.

 To comply with the legal obligations that are directly applicable to us and regulate our activity.

In this case, the data subject may not refuse the processing of personal data.

 Legitimate interest of the treatment responsible.

 Understand the behavior of the navigator inside the web in order to detect possible computer attacks to our web.

 To administer your data and provide them, where appropriate, to external suppliers for the proper functioning of our business.

 To protect and exercise our rights or respond to claims of any kind.

4.DATA PERIOD OR CRITERIA FOR DATA CONSERVATION.

The personal data provided shall be retained in accordance with the following criteria:

 The time needed to fulfill the purposes for which they were initially collected.

 Once the data are no longer necessary for the processing in question, the data shall be duly blocked and, where appropriate, made available to the competent public authorities and bodies, Judges and courts or the Public Prosecutor’s Office, according to the duration of the statute of limitations of the actions that could be derived from the relationship with the client and/or legally foreseen retention periods.

The personal data provided will be kept in accordance with the deadlines established in the following regulations:

 CIVIL CODE. Between 5 and 15 years, depending on the case, in accordance with the provisions of article 1964.2 of the aforementioned legal body.

 THE GENERAL TAX LAW. For 4 years in accordance with articles 66 to 70 of the aforementioned legal body. Applies to information related to tax obligations.

 LAW 10/2010, OF 28 APRIL, ON THE PREVENTION OF MONEY LAUNDERING AND THE FINANCING OF TERRORISM. For 10 years in accordance with article 21.2 of the above-mentioned Act.

 All other laws that are applicable in each Autonomous Community according to the assigned or concurrent autonomic competences they have recognized at state level.

5.AUTOMATED DECISIONS AND PROFILING.

The web page does not make automated decisions either create personal profiles.

6.RECIPIENTS

During the duration of the treatment of your personal data, the Organization could share your data with the following recipients:

1. Judges and courts, State security forces and bodies, and generally competent public authorities or bodies, where the person responsible has a legal obligation to provide personal data.

7.INTERNATIONAL DATA TRANSFER.

The organization does not perform any International Data Transfer.

8.RIGHTS

The data subjects may at any time exercise, free of charge, the rights of access, rectification and deletion, as well as request that the processing of their personal data be limited, oppose it, request the portability of these (where technically possible) or withdraw the consent given, and where appropriate, not be the subject of a decision based solely on automated processing, including the preparation of profiles.

To this end, you may use the forms authorized by the organization, or write to the above postal address or email address. In any case, your application must be accompanied by a photocopy of your D.N.I. or equivalent document, for the purpose of proving your identity.

In the event that you feel that your rights regarding the protection of your personal data have been violated, especially when you have not been satisfied in the exercise of your rights, can file a complaint with the Competent Data Protection Control Authority (Spanish Data Protection Agency), through its website: www.agpd.es.

In compliance with Article 21 of Law 34/2002 on Information Society Services and Electronic Commerce, if you do not wish to receive further information about our services, can unsubscribe by sending an email to the address hello@smartvel.com with subject “UNSUBSCRIBE”

9.AUTHENTICITY OF THE DATA.

The data subject ensures that the data provided are true, accurate, complete and up to date; and undertakes to report any changes in the data provided, by the channels authorized for that purpose and indicated in point one of this policy. It shall be liable for any damage or injury, both direct and indirect that may result from the breach of this obligation.

In the event that the user provides third party data, declares that he has the consent of the interested parties and agrees to transfer the information contained in this clause to him, exemption of the organization from any liability arising from failure to fulfill this obligation.

Cookies Policy

1. Use of Cookies

The objective of this policy is to inform interested parties about the cookies used by this website in accordance with the provisions of Law 34/2002, of July 11, on Information Society and Electronic Commerce Services, and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.

The use of cookies offers numerous advantages in the provision of services of the Information Society, since, among others: (a) it facilitates the user’s navigation on the Website; (b) facilitates the user access to the different services offered by the Website; (c) prevents the user from reconfiguring predefined general characteristics each time he accesses the Website; (d) favors the improvement of the operation and services provided through the Website, after the corresponding analysis of the information obtained through the installed cookies; (e) allows a Website, among other things, to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information they contain and the way they use their equipment, they can be used to recognize the user. Most browsers accept cookies as standard and, regardless of them, allow or prevent temporary or memorized cookies in security settings.

Keep in mind that in order to use and have a better browsing experience, it is necessary that you have cookies enabled, especially those of a technical nature that are necessary for you to identify yourself as a registered user each time you access this website. In case you do not want to receive cookies, please configure your internet browser, so that you delete them from your computer’s hard drive, block them or notify you when they are installed.

2. Cookies on this website

The web page www.smartvel.com Content Trip’s Solutions S.L. uses cookies. Cookies are files that are downloaded to your Computer, Smartphone or Tablet when accessing certain web pages.

Following the guidelines of the Spanish Agency for Data Protection, we proceed to detail the use of cookies that this website uses, in order to provide you with the maximum possible information.

Own Cookies: Are those that are sent to the user’s terminal equipment from a computer or domain managed by the editor itself and from which the service requested by the user is provided. Here is the list of the ones we use:

Google Analytic Cookies: _ga, _gat, _gid

 Type: Analytical cookies

 Purpose: They serve to analyze the user’s browsing experience, and allow us to improve our website to adapt to their needs. Normally they remain a time in the user’s browser, until the browser’s cookies are deleted or the time defined for their deletion passes. More information: https://support.google.com/analytics/answer/6004245?hl=es

 Duration: ga: 2 years; _gat: session duration; _gid: 1 day.

3. Consent

In relation to the use of cookies on this website described in the previous section, the user authorizes and consents to its use as follows: When the user accesses any page of the website, he will see a notice indicating that the website of SMARTVEL uses cookies, and the user can accept or reject the use of them through the configuration of the configuration/privacy panel and, where appropriate, of your browser. If the user does not configure the panel or its browser so that cookies are not activated, by browsing the website of SMARTVEL and using its services, the user accepts the use made of cookies.

How to block or to eliminate the cookies

You can allow, block or eliminate the cookies installed in your device by the configuration of the options of your browser. You can find information about how to do this, in relation with the most common browsers in the links that are included here:

Explorer: https://support.microsoft.com/es-es/kb/278835

Microsoft Edge: https://privacy.microsoft.com/es-es/windows-10-microsoft-edge-and-privacy

Chrome: https: //support.google.com/chrome/answer/95647? Co = GENIE.Platform% 3DDesktop & hl = esttp: //support.google.com/chrome/bin/answer.py? Hl = en & answer = 95647

Firefox: http://support.mozilla.org/es/kb/Borrar%20cookies

Safari: http://support.apple.com/kb/ph5042.

Opera: https://help.opera.com/en/latest/web-preferences/#cookies

We inform you, however, of the possibility that the deactivation of any cookie prevents or hinders the navigation or the provision of the services offered on the website.

4. Modifications

This cookie policy may be modified based on the established legal requirements or with the purpose of adapting said policy to the instructions issued by the Spanish Agency for Data Protection For this reason, we advise users to periodically visit our cookies policy. When there are significant changes in this policy, to the extent of our possibilities, we will notify users of these changes through a notice on our website. If you have questions about this cookie policy, you can contact Smartvel through the following email: hello@smartvel.com

Last update: 09/04/2020