Terms and conditions

Welcome to Smartvel
Legal Notice – General Conditions of Use.
Identifying Data

In accordance with the information duty compiled in the Section 10 of the Law 34/2002, 11 July, of Services of the Information Society and Electronic Commerce, the following data referred to the company is as follows: CONTENT TRIP SOLUTIONS, S.L  (Smartvel) with registered offices in C/ Cedaceros, 11 6º B, Madrid, provided with the CIF B86591229 and enrolled the Commercial Registry of Madrid in the volume number 30503, page 191, section 8, sheet M 548952.


The access and/or use of the Sites of Smartvel attributes the condition of USER, who accepts, from that access and/or use, the General Conditions of Use that here are displayed. The aforementioned terms and conditions shall apply regardless of the mandatory General Terms and Conditions of Contract, where applicable.

Use of the Site

The Smartvel website gives access to a great deal of information, services, tools, programs or data (henceforth “the content”) from the Internet that belongs to SMARTVEL and to which the user can have access. The user assumes responsibility for the use of the Site. Said responsibility covers the register that may be necessary in order to access specific services or contents. In that register, the USER will be responsible for providing true and legitimate information. As a result of this register, the USER shall be provided with a password for which he will be responsible, committing himself to make a diligent and confidential use of it.

The User

The user undertakes to use the content and services (for instance: chat services, discussion forums or newsgroup) of the website that SMARTVEL offers in a suitable, proper and legal manner; and (i) not to use same for any activity which is unlawful, illicit or contrary to good faith and public order; (ii) disseminate content or propaganda of a nature that is racist, xenophobic, pornographic-illegal, apology of terrorism or attempting against human rights; (iii) not to cause any damage to the hardware and software systems of SMARTVEL, its suppliers or any third party, introduce or spread computer virus in the network or any other physical or logical systems susceptible to cause the abovementioned damages; (iv) try to access and, in that case, use the email accounts of other users and modify or manipulate its messages. 

SMARTVEL reserves the right to remove any remarks and contributions which infringe respect for personal dignity, which is discriminatory, xenophobic, racist, pornographic, that threatens young people or children, public order or safety, or which in its opinion are not appropriate for publication. In any event, SMARTVEL will not be held responsible for the opinions voiced by the user via forums, chats or other tools.

Data Protection

SMARTVEL complies with the guidelines of the Law 15/1999, December 13, for the Protection of Personal Data, the Royal Decree 1720/2007, December 21, by the Financial Regulations of the Organic Act and other legislation in force at all times, and ensures proper use and secure processing of personal data. To this end, it shall inform the USER of the existence and acceptance of the specific conditions for treatment of their data in each case along with each formula collecting personal data, in the services that the USER may request from SMARTVEL, informing the user of the responsibility for the file created, the address of the person responsible, the possibility of making use of their rights of access, rectification, cancellation or opposition, the purpose of the treatment and any communication of data to third parties, where applicable. SMARTVEL is furthermore making known hereby that it complies with Act 34/2002, July 11, on Services for the Information Society and Electronic Commerce and shall request their consent for processing their electronic mail.

Exclusion of guarantees and responsibilities 

SMARTVEL takes no responsibility, under any circumstances, for harm or damage of any kind that may be caused by, but not limited to, the following: errors or omissions in the content, lack of availability of the portal, correct visualization, or the transmission of viruses or programs that are malicious or harmful in their content, in spite of having adopted all the necessary technological measures to avoid such occurrences.


SMARTVEL reserves the right, without prior notice, to make the modifications that it sees fit in its websites, and it may change, remove or add both the content and the services provided through the site and the way in which they are presented or located on the websites.

Use of Cookies

SMARTVEL can use cookies to customize and facilitate as far as possible the USER use of the websites. The cookies are only associated with an anonymous USER and their computer and provide no references that might enable the personal data of the USER to be deduced. The User will be able to form his navigator so that it notifies and pushes back the installation of the cookies sent by SMARTVEL, without it harms the possibility of the User of gaining access to the Contents.


In the case of the websites having links or hyperlinks towards other Internet sites, SMARTVEL shall not exert any kind of control over those sites and contents. In no case shall SMARTVEL assume any responsibility for the contents of any link belonging to an outside website, nor shall it guarantee the technical availability, quality, reliability, accuracy, scope, veracity, validity and constitutionality of any material or information contained in any of the hyperlinks or other Internet sites. Equally, the inclusion of these external links shall not imply any kind of association, merger or involvement in related organizations.

Right of Exclusion

SMARTVEL reserves the right to deny or withdraw access to its websites and/or services offered with no forewarning, on its own initiative or at its own request or at that of a third party, to users who fail to meet the current General Conditions of Use.


SMARTVEL shall pursue the lack of compliance with current conditions as well as any undue use of its websites by means of all manner of civil and penal actions that may be applicable under the Law.

Modification of the Present Conditions and Duration

At any time, SMARTVEL can modify the conditions specified here, duly publishing them as they are here published. Said conditions will be in effect during the time they are displayed and will be valid until they are modified by other duly published conditions.

Applicable Legislation and Jurisdiction

The relationship between SMARTVEL and the User shall be governed by the legislation in effect in Spain, and any controversy will come under the jurisdiction of the courts of the city of MADRID.


Privacy and Data Protection Policy

Privacy and Data Protection Policy CONTENT TRIP SOLUTIONS SL (Henceforth: SMARTVEL)

Privacy Policy and Clauses

This statement is used to inform the users about the General Privacy and Data Protection Policy followed by SMARTVEL. This Privacy Policy could vary in accordance with legislative requirements or regulations, that is why it is recommended that the users check it frequently.

It shall become applicable in case that the users decide to fill in any form where the personal data is collected, except as set forth in Privacy Policy applicable in each particular form.

Use and Treatment of the Data

SMARTVEL is fully aware of the use and processing that have to be applied to personal data that may be required or that may be obtained from users on its web pages in order to manage the services offered or to send these commercial communications of products or services that may prove of interest to them.

 Secrecy and Safety of the Data

SMARTVEL pledges to comply with its obligation of secrecy regarding the personal data and with its duty to store the data confidentially and will take the necessary measures to avoid its alteration, loss, unauthorised handling or access, bearing in mind at all times the state of technology, pursuant to RLOPD. However, SMARTVEL is not able to guarantee the absolute security of the internet nor, consequently, that the personal data in its possession is invulnerable to fraudulent third-party access.

Use of Cookies

The website of SMARTVEL uses cookies. A cookie is a small text file that is placed on the user’s hard disk by the server to collect statistical data about the sites’ navigation and display content and advertising. Cookies do not themselves contain any personally identifiable information. Users may configure their browser to accept or reject cookies, or delete them once he has finished his web browsing, although SMARTVEL recommends and appreciates the former option, which provides it with more precise information on the basis of which it can enhance and adapt content in line with each user’s preferences. SMARTVEL accepts no liability for the deactivation of the cookies preventing the correct operation of the page.

 Subscription and Register

In the event the user decides to subscribe, he will be asked for personal and indispensable data for the purpose of managing the requested services (name, surname, email, address, postal code, etc). Similarly, he may be required to contribute voluntarily with complementary data intended to information work, marketing of offers, services or activities related with the same and limited to the activities and services of SMARTVEL.

 Veracity of the Information

The user will answer in any case, of the veracity of the facilitated information, being the responsible for communicating any modification of the data and SMARTVEL is exempt from any liability regarding that matter. SMARTVEL reserves the right to exclude any user who has facilitated false information from the registered services, notwithstanding any other actions applicable under the Law.

 Data Access

No third party outside to the responsible ones abovementioned can access in any case to the user’s personal data without his expressed assent in every occasion, with the exception of the ones considered responsible for the treatment that needs to access to enable the management service or the development of the activity.

 User Rights

The user is entitled to exercise his right of access, cancellation, rectification and opposition by written communication addressed to the directions indicated in each case or the addresses indicated under point 1, identifying as user, being specific about the request, and providing a photocopy of his identity card or equivalent document. Equally, the user can send an email to the address hello@smartvel.com. Please, take note of the Royal Decree 1720/2007, December 21, article 25, when using your rights.

 Commercial Communications

Under the Law 34/2000, July 11, regarding Services of the Information Society and E-commerce, under no circumstances shall SMARTVEL send advertisements and notices to the user for the purposes of sale or other commercial purposes without this having been requested or consented to beforehand. Neither shall it send any messages that have not been requested or given consent for or send chains of electronic messages not requested or previously consented to.

Deregister of the Communications in Electronic Format

SMARTVEL informs the user that, in the event of having requested send messages or alerts in electronic format, they shall unsubscribe from such communications by following the instructions indicated for each case or writing us to hello@smartvel.com.